Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.
HMRC Processing Time
How long does it take for a tax rebate to reach your bank?
For most kinds of refund, everything moves pretty quickly once HMRC have approved the amount. They do generally take about 8-10 weeks to sort out their end of things, though.
Once they give us the green light and confirm the total, we take our fee and get the money to you within 3 working days. We'll let you know by phone and text when the cash is on its way. As for how you get your refund, you can choose either a cheque or direct bank transfer.
If you don't want to wait for HMRC to get their financial ducks in a row, you can opt for RIFT's Rapid Refunds service. With Rapid Refunds, we don't wait for HMRC to send the refund. Once we've worked out what you're owed, we simply send that to you ourselves and wait for HMRC to pay up. There are some terms and conditions, but it basically means you get your refund inside 24 hours of us receiving your documents.Start My Tax Refund
HMRC Processing Time
How can I get my refund faster?
HMRC are always busier close to the self assessment tax return deadline of 31 January, and the tax credit renewals deadline of 31 July and they tend to be slower at those times. Check our calendar of key dates and deadlines and make sure you're not caught out.
We'll be able to give you an estimate of how long it will take to get your money when your claim begins. Our close working relationship with HMRC means we receive regular updates from HMRC on their current workload and timescales for different kinds of enquiries, creating new accounts, tax code changes, refund claims, status changes, and so on.
Some things to bear in mind to make the process as fast as you can:
- We need your two Authorising your agent (64-8) forms signed and returned to us before HMRC will let us make your claim, so the quicker you can get that back to us, the sooner we can chase them for you.
- If you are using our RIFT Rapid Refund service then we need to get your signed Letter of Assignment and T&Cs back as well your 64-8s.
- If you are self employed and already have a UTR number (unique taxpayer reference) then this speeds up the process considerably. If you don't have a UTR yet then we can get you set up and that typically takes around 2 weeks.
- If it's the first time you've done self assessment then we need to open a self assessment record for you. It's a good idea to do this as soon as you know you'll need one. If you wait until deadline time HMRC become very busy and the process can be slow.
- The more documentation you can send us, the quicker we can get the claim calculated. It's always a good idea to keep records of your work expenses, whether or not you're thinking of making a claim right now. Have a look at our documents checklist to see if you have everything you need. The more evidence we can provide to HMRC the better the refund we can get for you.
- If you need to get documents from your employer and they are worried about what is involved then send them to our Information for employers page. Sometimes employers can be worried that a claim is being made against them, rather than from HMRC, but this will explain everything and set their minds at ease. If you need us to contact employers or ex-employers to get paperwork on your behalf, just let us know.
- If you need to get your HMRC tax refund more quickly you can choose to use our Rapid Refund service.
Start My Refund
Our guarantee means you'll never lose a penny
When you claim a tax refund, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money. So long as you give us full and accurate information, if HMRC disagrees with the amount that we've claimed and ask for the money back, we'll pay it. It won't cost you a penny.
HMRC Processing Time
HMRC Response Times
We monitor HMRC response times on a weekly basis and will keep you informed of the status of your refund throughout the process. If you want an update at any time, just give us a call -we can sit on the phone to HMRC for you while you get on with better things!
Once you've got your tax refund you might consider these smart tips on how to use your tax refund or perhaps you already know what you are going to use it for. Either way, it's a great feeling to claim your money back from the taxman!
Click the green bar below and just answer a couple of quick questions and we'll see if there's something for us to call HMRC about on your behalf.Start My Refund
When do HMRC pay tax refunds?
Why might I be owed a tax refund?
There are actually lots of reasons why you might have to claim back tax from HMRC. Most of the time, it'll be because you've been spending money in order to do your job. Travel to temporary workplaces is a common reason, but there are many more. It's not just about your expenses, either. For example, you might be owed a tax refund if:
- You've been given an "emergency" tax code, or your tax code is wrong.
- You're self-employed and your payments on account are too high.
- You have more than one job and aren't getting the full value of your tax-free Personal Allowance.
It can also make a difference if your personal circumstances change. If you leave a job part-way through the tax year, for instance, the tax you've paid might be too high. You might also become eligible for tax relief that you couldn't claim before. If the taxman realises that you've paid the wrong tax, he'll send you a P800 tax calculation to tell you.Tax Calculator
HMRC Payable Order
What is a payable order from HRMC?
A payable order is one of the ways HMRC pays out tax refunds. It's a lot like a cheque, and is either sent to you or directly to your bank. HMRC aims to send refunds out by payable order within 5 weeks, but sometimes takes a bit longer. If you get a P800 calculation that says you're owed tax back, you might receive a payable order for the refund along with it. If you're claiming your tax refund through RIFT, HMRC will send a payable order to us. We'll then take our fee and send the rest of the money straight to you.Start My Refund Tax Calculator
When DO HMRC pay tax refunds?
I've got a P800. Will my tax be refunded automatically?
If you've been sent a P800 tax calculation from HMRC, it means you've either paid too much or too little tax. What happens next depends on your situation. If you've underpaid, HMRC will explain how they'll claw the money back. In many cases, they'll take care of it automatically in installments. If they can't do that, they'll let you know what you have to do to settle up. In those cases, it'll usually involve a cheque or bank draft.
If you've paid too much tax, your P800 will explain what you have to do to get it back. In some cases, you'll be able to claim it online, or they may just send you a cheque. That usually take around 2 weeks to come through.
Remember, not receiving a P800 doesn't mean you're not owed a refund. All it means is the taxman doesn't know he owes you the money. Of course, with RIFT you won't need to worry about dealing with the hassle and complexity of all this. If we're already handling a travel refund claim for you, for instance, we'll take care of any other rebates you might be owed at the same time.Start My Refund
I've got an email saying I'm owed a tax refund. Is it a scam?
If you get an email about tax rebates that seems to be from HMRC, watch out! HMRC will never contact you by email for things like this. They've got their own procedures. Don't give any personal information via email, don't follow any links and don't open any documents or other attachments you get. You could be falling for a scam. Always check with RIFT if you've been sent a dodgy-looking email from someone claiming to be HMRC.Tax Refund Scams
Tax Refund Advice
What can RIFT do for me as my agent?
RIFT will handle the entire tax refund process for you from start to finish. We will help you gather all the information you need, prepare and submit your claim.
We'll deal with HMRC for you. You'll never have to phone them or reply to their letters yourself. After you’ve had your refund, you can call us any time with questions about your tax. Keep in touch and we’ll keep you on the right side of the taxman, completely free of charge.
If you spot that your tax code has changed and don't know why get in touch and we'll get if fixed if HMRC's got it wrong. Our tax refund calculator lets you look back over the past 4 years so you can continue to use it each year to see what you could be owed.
It's all part of the service, and there's a lot more we can do behind the scenes as well - just have a look at these numbers below for the amount of time we're saving you on the phone to HMRC for starters!Learn More
We're here to take the hassle out of dealing with HMRC directly. Here's some numbers from 2015 to give you an idea of what we do.
- Average refund - £2,500 (for a PAYE 4-year claim)
- Number of claims – 40,000
- Number of calls to HMRC - 1,370 on average per week
- Total refunds this year - £30 million reclaimed
- Total refunds to date – over £110 million reclaimed
- 218,555 in-bound calls handled
- 37,913 tax returns processed.
Time spent on the phone to HMRC by the public:
- More than 60 minutes (28%)
- 46-60 minutes (30%)
- 31-45 minutes (24%)
- 21-30 minutes (12%
- 11-20 minutes (4%)
- 6-10 minutes (2%)
RIFT spend over 600 hours on the phone to HMRC on behalf of clients per month
Most Popular FAQ's
Once we've got all your information, it usually takes about four weeks to put your claim together. We send your claim to HMRC who will reveiw your claim and then send the refund to us..
The sooner we receive your information and signed forms, the sooner you will receive your tax refund. Typically HMRC then take 8-10 weeks to process and pay out your refund to us.
As soon as we have it we send you a cheque or pay it into your bank account as you prefer.
The single biggest cause of delays in getting refunds back quickly is not getting the Authorising your agent (64-8) form back to us. If you need a new one you can download it and print it out to send back to us by Freepost. Without 2 hard copies with your signature on HMRC will not talk to us about your claim. It seems annoying, but it's a legal requirement to protect you from fraud.
Have a look at our timescales page for more information about how long it takes to get your tax refund done and some pointers for how to make things happen as fast as possible.
If you want to get your money back more quickly you can upgrade to our Rapid Refunds service.here we fast-track your claim and pay you within 24 hours of completing it. We then wait for HMRC to pay us. Terms and conditions apply.
Remember that you can claim for the last 4 tax years and you can make your claim at any time.
A tax refund or tax rebate is "a refund on taxes when the tax liability is less than the taxes paid". In standard English this means if you've paid too much tax to HMRC you can claim it back.
By law, if you're travelling to temporary workplaces and paying to make your own way there, you could get a tax refund. On average, a 4-year tax refund claimed through RIFT amounts to £2,500.
Just answer a few simple questions and we can tell you whether the expenses you've had to pay out in the course of your work meant that you may have paid more tax than you should.
Often tax overpayment is from "hidden" things like not being reimbursed for the costs of travel or other work-related expenses by your employer. Without making a claim HMRC will not know to send it to you. It's a clunky system, we know, but that's why we're here to help.
You can also use our Tax calculator to see how much you are due if you do make a claim.
Our standard charges are:
- Tax refund if you're employed under PAYE: 28% of refund claimed + VAT (minimum fee £45+VAT)
- Self assessment tax return and tax refund for self employed (including CIS for construction): £245 + VAT
- Self assessment from £95 + VAT
Don't worry if you had a mixture of self-employed and PAYE (employed by a company) work during the period you want to claim for. We can work out if you would be due a refund and let you know what the fee would be.
When we receive your refund from HMRC we take out our fee and then pay it the refund to you. There are no up front charges to pay for anything. If you are not due a refund then there is no charge.
Before we send your claim to HMRC we sent a copy to you with a full breakdown of all the fees so you can clearly see:
The total refund
The cost of our service
The VAT due (VAT goes to the government, it's charged on almost all goods and services)
The amount you will receive
You will need to sign and send this back to us to say you have read, understood and agreed with it, along with a declaration that all the information you have provided about your claim is true. This means you will never be charged any fees you have not agreed to.
There are no further fees to pay, and no hidden charges.
All aftercare is included (if you need us to call HMRC on your behalf, if you have a problem you would like us to resolve with them, if your tax code needs correcting etc).
Your refund is covered by the unique RIFT Guarantee which means that whatever happens, your refund stays in your own pocket and will never go back to HMRC. If we fight any HRMC enquries for you (which is included free of charge) and if they did demand any money back, we would pay back the refund to HMRC ourselves.
We will also send you a reminder when it's time to see if you have a claim next year.
A tax return is a form you use to tell HMRC about your earnings and expenses. It's a complete overview of the taxable income you've made and the costs of doing business you've faced.
A tax refund is money HMRC gives back when you've paid too much tax. There are several reasons why you might overpay, and you often have to file a claim and prove you did.
There’s basically no acceptable excuse for missing self assessment tax return deadlines, even if you don't owe HMRC anything. If you miss the deadline there are a number of self assessment tax return penalties that you could be hit with:
- £100 automatic fine for filing even a single day late,
- £900 in penalties can stack up over the next three months
- £3,000 for each year you can’t provide the necessary records
We’re here to take care of everything - from completing your tax return, through calculating any refunds due, to speaking to HMRC on your behalf. You can also get more self assessment tax return tips and advice here with some clear "dos" and "don'ts".
Here's what our customers say
We pride ourselves with being the first company in the tax sector to be awarded ServiceMark by the institute of Customer Service. That's because we're known for our friendly, helpful and jargon free approach to tax matters. But don't just take our word for it, check out our reviews. We invite our customers to tell us what they think about their experience with us on Reviews.co.uk, an independent reviews site.Read our reviews
Need more help?
Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ
Want to chat to a member of our team?
Why not use our live chat to speak to an
online advisor now?