Get in touch

Call us on 01233 628648 or click the red button to chat live. If you'd like us to call you straight back then just let us know.

Our opening hours are:
Mon - Thurs: 8:30am - 8:30pm
Fri: 8.30am - 6:00pm
Sat: 9:00am - 1.00pm

Outside these times you can get in touch using the form below or send us a private message through our Facebook page.

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Do you qualify for a tax refund from HMRC?

£2,500 - That's the average 4 year claim. Don't miss out!

Enquiries

Need help?

Ready to get started on your refund? Got some questions about tax or HMRC? Get in touch with RIFT, and let us take care of the taxman for you.

Contact Us

Documents

Emailing your documents

You can email copies of your documents to info@riftrefunds.co.uk (Authorising Your Agent forms and Self Assessment Registration forms must be sent by post as it's a legal requirement that we have a hardcopy with your signature).

Documents checklist

Posting Your Documents to us?

Use Freepost RIFT

If you need to send us any forms, documents or other paperwork in the post it won't cost you a penny.

Just write Freepost RIFT on any envelope and pop them in the post.

That's all you need to write for them to reach us. 

Remember to write your RIFT Reference number (you can find this on any emails or letters we've sent you, or get in touch and we can tell you what it is) on all the documents so that we know they come from you.

The biggest cause of delays to refund payouts from HMRC is missing forms or documents, so get them back to us quickly to get your money back in your pocket as fast as possible. 

We can't speak to HMRC for you without 2 signed copies of your Authorising Your Agent 64-8 form. This is a legal requirement to protect you from fraud and identity theft. If you need a new copy you can download one using the link below.

Download Forms

Getting in touch

We speak your language

Trying to interpret HMRC rules can be tricky enough, never mind trying to do it in another language.

If English isn't your first language and you'd like to talk to someone about tax refunds or tax returns or send us questions by email or Private Message on Facebook then we speak the following languages:

Afrikanns
Arabic
Dutch
French
German
Italian
Polish
Romanian
Russian
Spanish
Swahili
Turkish

If you would like to speak to us in British Sign language we can arrange to talk with you via Skype video call.

Our Guarantee

Our guarantee means you'll never lose a penny​​

When you claim your tax refund with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money. So long as you give us full and accurate information, if HMRC disagrees with the amount that we’ve claimed and ask for the money back, we’ll pay it. It won’t cost you a penny.

Learn more

How to find us

RIFT Refunds address and map

RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ

Need more help?

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Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HRMC.

Start My Claim

Call

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ

Call us on 01233 628648

chat

Want to chat to a member of our team?
Why not use our live chat to speak to an
online advisor now?

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