Get in touch

Got a quick question, info to update or want to track the progress of your claim?

  • Talk to us on Live Chat
  • Log in to MyRIFT to track progress of your claim, to upload documents or add & update your work and travel info.

If you need to call us regarding your tax rebate our number is 01233 628648.

Our opening hours are:

Mon - Thurs: 8:30am - 8:00pm
Fri: 8.30am - 6:00pm
Sat: 9:00am - 1:00pm

Outside these times you can get in touch using the form below or send us a private message through our Facebook page or email us at

For all press and marketing enquiries please email

DocumentsEmailing your documents

You can email copies of your documents to (Authorising Your Agent forms and Self Assessment Registration forms must be sent by post as it's a legal requirement that we have a hardcopy with your signature).

Posting Your Documents to us?Use Freepost RIFT

If you need to send us any forms, documents or other paperwork in the post it won't cost you a penny.

Just write Freepost RIFT on any envelope and pop them in the post.

That's all you need to write for them to reach us. 

Remember to write your RIFT Reference number (you can find this on any emails or letters we've sent you, or get in touch and we can tell you what it is) on all the documents so that we know they come from you.

The biggest cause of delays to refund payouts from HMRC is missing forms or documents, so get them back to us quickly to get your money back in your pocket as fast as possible. 

We can't speak to HMRC for you without a signed copy of your Authorising Your Agent 64-8 form. This is a legal requirement to protect you from fraud and identity theft. If you need a new copy you can download one using the link below.

Getting in touchWe speak your language

Trying to interpret HMRC rules can be tricky enough, never mind trying to do it in another language.

If English isn't your first language and you'd like to talk to someone about tax refunds or tax returns or send us questions by email or Private Message on Facebook then we speak the following languages:


If you would like to speak to us in British Sign language we can arrange to talk with you via Skype video call.

How to find usRIFT Refunds address

RIFT Refunds, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, TN25 4BF

EnquiriesNeed help?

Ready to get started on your refund? Got some questions about tax or HMRC? Get in touch with RIFT, and let us take care of the taxman for you.

Protecting your privacy is very important to us and we will never sell your information.

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Get to know usMeet the team

We're a family run business and a close knit team. Get to know the people behind the name, who work hard to make sure you're never out of pocket.

Get To Know UsDid We Call You?

We understand random calls can be annoying, find out what you need to know to make sure when we're calling you about your tax claim or tax return.

Need more help?

Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.

Do I Qualify?

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:00
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, TN25 4BF

Call us on 01233 628648

Want to chat to a member of our team? Why not use our live chat to speak to an online advisor now?

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