There are a couple of reasons that you may have a MyRIFT account and not realise it.
Account created a long time ago
The most common is that you set one up when you first made an enquiry to RIFT, and that could have been quite a while ago. If you answered the 4 questions on our website to see if you were due a refund you would have been given the option to set up your account. Do you remember filling in your name, email address and creating a password? If so that's when it was set up and you would have also received a confirmation email.
If you have an account already, and can remember the details you gave when it was created, you can use them to login, reset your password or update your email, and then continue with your claim online.
If you aren't sure of any of the details you used and need us to reset them, give us a call on 01233 628648 or use Live Chat and our Customer Service Team can help you.
Account created for you by Customer Services and never needed
If you made a claim with us over the phone one of our Customer Service Team may have asked you if you would like them to set an account up for you to use. If they did this then you would have been sent an email with instructions on how complete the set up and create your password and confirm login details, but if this was it the case it was probably more than a year ago now.
What this means is that the account is sitting there in the system, even if you never needed to use it.
It's easy to get it reactivated so that you can update your info, upload your documents and track the progress of your claim this year, though.If you do still have the set up email, you can follow the instructions but it's probably easier to just give us a quick call on 01233 628648 or use Live Chat and we can get it all working for you.
You can call or Live Chat with us us 8.30am to 8.30pm Monday to Friday and 9.30am to 1.30pm Saturday.
Outside of these time you can send us an email to firstname.lastname@example.org or go to our Facebook page and send us a private message