At RIFT, we believe in keeping things simple: you only pay us if we get you a refund.
No upfront costs. No refund? No charge, it's that straightforward.
| New customers PAYE (Employed) | 36% (including VAT). Minimum fee £60 (including VAT) |
| New customers CIS (Construction Industry Scheme) | £330 (including VAT) |
| Responding to HMRC enquiry (claim submitted by RIFT Tax Refunds) |
NO CHARGE - It's part of the RIFT aftercare service under our RIFT Guarantee |
If it looks like you aren't owed a tax rebate because you haven't overpaid any tax then we don't charge you. No refund, no fee.
As with most goods and services, we're required by law to charge VAT at 20%. VAT is included in our prices listed above. It is applied to our fee only, not to your whole refund, and it's paid to HMRC.
Let’s say you’re claiming back 4 years of work travel expenses and you’re due a refund of £3,000. Here’s how it breaks down:
That’s money in your pocket, no upfront costs, and zero hassle.
If you need to file a Self-Assessment tax return, RIFT offers a clear, fixed-fee service. Fees start from £95 plus VAT for standard returns, which covers most cases.
You only pay once your return has been completed and is ready to submit, with no upfront charges. If your return is more complex, for example involving multiple income sources or detailed expenses, fees start from £125 plus VAT, and we’ll always confirm the cost before proceeding.
If HMRC requires a return but no refund is due, the same fee structure applies. You also have a 14-day cooling-off period after we confirm acceptance of your 64-8 form.
If HMRC opens an enquiry into a claim prepared by RIFT, we handle it at no extra cost under the RIFT Guarantee.
For enquiries relating to claims we didn’t submit, support is charged at £85 per hour plus VAT, with a minimum fee of £85 plus VAT, always agreed in advance.
So, in short
Clear fees, no surprises, and support when you need it.
RIFT’s Rapid Refund service gives you half of your tax refund within one working day. The remainder is paid when HMRC completes their processing, so you get quicker access to your hard-earned cash.
How does it work? We effectively lends you part of the refund up front, assigning a personal tax specialist to fast-track your claim. If you're a repeat customer you can opt for a 100% advance, adjusted once HMRC confirms the final amount.
Because this is a premium optional service, it carries an additional fee of 7% plus VAT on PAYE refunds, or a flat £345 plus VAT for CIS refunds. These charges will always be agreed in writing before you decide to upgrade.
It’s simple - no hidden costs, all the standard after-care and guarantee protections still apply, and you get what you’re owed back in your pocket quicker! That’s:
If we crunch the numbers and find out you haven't overpaid any tax, you won't pay us a penny. And, if HMRC has questions about your refund after it's been paid, we'll handle it at no extra charge.
When it comes to tax refunds, not all services are created equal. Here's how RIFT stacks up against the competition:
| Feature | RIFT Tax Refunds | Competitor 1 | Competitor 2 |
| We do all the heavy lifting: Building, calculating and submitting your tax refund claim | ✅ Yes | ✅ Yes | ✅ Yes |
| Your own dedicated Personal Tax Assistant: Expert support, on hand all year round | ✅ Yes | ❌ No | ❌ No |
| Self-assessment tax return (if needed): Included free of charge | ✅ Yes | ❌ No | ❌ No |
| Telephone support: Speak to us 6 days a week | ✅ Yes | ❌ No (Mon-Fri only) | ❌ No (Mon-Fri only) |
| Digital support on demand: Live chat, email, and social media | ✅ Yes | ❌ No | ❌ No |
| RIFT Guarantee: Your refund is yours to keep, even if HMRC disagrees* | ✅ Yes | ❌ No | ✅ Yes |
| Direct access to HMRC: We skip the queues with our agent hotline | ✅ Yes | ❌ No | ✅ Yes |
| Track My Claim app: Get updates on your refund anywhere, anytime | ✅ Yes | ❌ No | ✅ Yes |
| Rated 5 stars for customer service: Trustpilot Excellent & ICS ''ServiceMark'' winner | ✅ Yes | ❌ No | ❌ No |
| Over 20 years of experience: Tax refund experts you can trust | ✅ Yes | ❌ No | ❌ No |
| Free choice of payment method: Cheque or bank transfer - no extra charge | ✅ Yes | ❌ No | ❌ No |
| Unique tax code checker: We'll notify you if your tax code changes | ✅ Yes | ❌ No | ❌ No |
| Year-round consultation: Free advice on tax, self-employment, pensions and bookkeeping | ✅ Yes | ❌ No | ❌ No |
We go above and beyond to make your life easier. With 25 years of experience, our service isn’t just about getting you a refund, it’s about giving you peace of mind all year long. We’ve helped over 140,000 employed and self-employed get money back in their pocket, claiming over £390 million back from HMRC.
Curious about what we can do for you? Start your claim today and let us show you why we’re the #1 choice.
It’s our job to apply HMRC's rules to the information you give us, to see if you’re due a tax rebate. We’ll tell you exactly what information we need, and we’ll do all we can to help you get your money.
We’ll act as your agent with HMRC, so you never have to phone them or reply to their letters yourself. After you’ve had your refund, you can call us any time with questions about your tax. Keep in touch and we’ll keep you on the right side of the taxman, completely free of charge.
Once you’ve given us all the information we need, we’ll work out how much money you’re owed. We’ll prepare all the paperwork. All you have to do is check it and sign it. We’ll send it off to HMRC and chase them up if they don’t pay out promptly.
Before we send your claim to HMRC we send a copy to you with a full breakdown of all the fees so you can clearly see:
You will need to accept this by email or in MyRIFT to say that you have read, understood and agreed with it, along with a declaration that all the information you have provided about your claim is true. This means you will never be charged any fees you have not agreed to.
There are no further fees to pay, and no hidden charges.
When you claim tax back with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman taking back any of your money.
Certified Tax Specialists working on your claim
Protecting your refund once paid to you
Peace of mind with Tax Refund experts
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