Customer AdviceWill Covid-19 affect my refund?


All our team are set up and working remotely which means that we can continue working to getting you back the money you’re owed.

You can still call us on 01233 628648 but it may take longer to get through to us due to high volumes of calls. Please bear with us and if your question is urgent or you are unable to wait on hold please talk us online:

Covid-19 is affecting everything at the moment but we want to make sure your tax rebate is one less thing for you to worry about and make sure you’ve get that money into your account as soon as possible.

We thank you for your patience and we’ll continue to keep in touch to let you know what’s happening.

TimescalesWill there be a delay in getting my tax refund?

Like many government departments, HMRC are experiencing delays and with RIFT experiencing much higher volumes of refund request this year, it is resulting in longer waiting and processing times.

Please continue to check your expected payout date using the RIFT Tax Refunds App. We are updating these as soon as we hear from HMRC.

How can I track my payment date?

You can use the RIFT Tax Refunds App available free to download to update your details and claim information anytime.

Download the RIFT App

Want more?Want to save some money?

Of course you do! Get a grip on your cash with our money saving tips, guides and videos sent straight to your inbox.

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Making a claimHow can I give information for my claim?

Whether you are a new customer making your first claim with us, or a returning customers making your next claim you can upload any documents and give us information about your work places, journeys and expenses by:

  • using the RIFT app 
  • logging in to your MyRIFT Account
  • emailing us info@RIFTrefunds and attaching any documents
  • Live chatting with us using the link below
  • Sending us a message through Messenger

If you haven’t used your MyRIFT account before, or can’t remember your password, just click the reset password link on the page and follow the instructions in the email it sends you.

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