RIFT Tax Refunds Customer Care

We're a family run business and have been since 1999. Delivering excellent customer care is at the heart of everything we do.  Valuing our customer reviews on their experience with us is vital so we can continually grow and develop the services we offer. We're proud to have been awarded the Institute of Customer Service ServicMark and delighted to be winners of the 2015 KEIBA award for customer service and commitment.

Tax Calculator


£2,500 - That's the average 4 year claim. Don't miss out!

Tax Refund Experts

Looking after your claim

We have 7 different teams of dedicated specialists who deal with every aspect of your claim and all aftercare through the year. They are...

  • The Tax Advisor team
  • The Claim Preparation team
  • The Tax Specialists team
  • The Submissions team
  • The Compliance and Aftercare team
  • The Payments team
  • The Customer Care team

When you become a RIFT customer you'll get your own dedicated claim manager who will prepare your claim. You'll be able to contact them for any help you need throughout the year. They'll be in touch regularly and let you know if we need any further information.

Our Guarantee

Our guarantee means you'll never lose a penny

When you claim your tax refund with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money. So long as you give us full and accurate information, if HMRC disagrees with the amount that we’ve claimed and ask for the money back, we’ll pay it. It won’t cost you a penny.

RIFT Guarantee

Frequently Asked Questions

How long does a tax refund take?

Typically it takes between 8 to 10 weeks to process an average tax refund claim. HMRC are always busier close to the self assessment tax return deadline of 31 January, and the tax credit renewals deadline of 31 July and they tend to be slower at those times.


Tax refund scams

Fake emails and texts from HMRC are becoming more common and it's getting harder to tell the difference between a genuine offer and a tax refund scam.  We've been in the industry a long time so we've seen our fair share of scam messages over the years and want to protect you from fraudulent deals. Check out our top tips on how to spot a tax refund scam.

Report a scam

The average 4 year RIFT refund is worth £2,500

So far, we've claimed back over £180 million from HMRC for people like you. The average refund amount we get back for our clients is £2,500. What many people don't realise is that it's possible to claim for the last 4 tax years and we can claim for more than just travel expenses.  We can claim for other work related expenses too such as laundry costs for your uniform, meals, tools and equipment, lodging and the list goes on! We're the UK's leading tax refund experts so get in touch to see what you could be owed.

Do I Qualify?

Specialist Team

Customer Care

RIFT is the first company in the tax sector to win the Institute of Customer Service's ServiceMark award. We dedicate ourselves to providing a world-beating service to our clients. That means understanding what you need from us, and making sure you always get it – fast. We won't charge you hourly rates or make you book inconvenient appointmnents. We know you may be at work all day, so our out-of-hours support team is always ready to help.

Do I Qualify?


Our relationship with HMRC

RIFT has a great relationship with HMRC. That means:

  • We know exactly who to talk to, and how to solve your problem.
  • We handle the taxman for you, saving time and cutting stress.
  • You'll never be tripped up. We're always on top of the latest rules, processes and policy changes.

Need more help?

Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.

Do I Qualify?

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ

Call us on 01233 628648

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