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Key details have changed for anonymity and representation
Ahmed worked security on short-term and rotating contracts. Some weeks he was at two sites. Other weeks, five or six. Start times changed regularly, shifts ran late, and travel between locations was part of everyday life. He’d never kept a formal log of where he’d worked. Payslips were stored in different places, and site details lived mostly in his memory.
He’d heard that travel expenses could sometimes be claimed, but assumed it would be complicated. When asked to list the sites he’d worked at over the last few years, he felt instantly overwhelmed.
The thought of trying to piece everything together felt like more effort than it was worth.
Instead of expecting a perfect list upfront, the team broke the task down into manageable stages.
They explained:
Rather than asking him to recall everything in one go, they worked through it methodically, using prompts to jog memory and cross-referencing documents where possible.
Once he understood the structure of the process, it stopped feeling chaotic.
What had initially felt like an administrative mountain became a step-by-step process. The claim was submitted successfully, and the refund helped with everyday household costs.
More importantly, Ahmed said he felt clearer about what counted, what didn’t, and how to approach future years without leaving it until the last minute.
James struggled with admin & his tax returned slipped. We appealed HMRC penalties, getting them reduced.
Chris worried he'd be left to deal with HMRC alone if something went wrong. We stayed with him step by step. He used his refund on a holiday.
When Sarah's husband passed away, letters from HMRC started to arrive. We helped to successfully appeal HMRC penalties.
RIFTPROD1 - Subscriber