About us

We’ve been claiming tax rebates from the taxman and helping people with their tax returns since 1999. We work closely with HMRC to put the cash back in your pocket and you can be sure that we know the rules inside out. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service. Let us help you today.

Our StoryA family business

The RIFT Group is a family business based in Kent since 1999. We've currently got around 200 employees and are continuing to grow, winning the Megagrowth 50 Award in 2015 and the KEIBA award for Customer Service.

We work with a range of partners in the form of referrers, agents and like-minded companies to help businesses and individuals get the best advice. Many employers and institutions have recognised the benefits of our service and work with us, along with the backing of recognised industry and affiliate bodies.

Customer Service is a state of mindCore values

We look after every claim on an individual basis so we can do what is best for your personal situation.

The RIFT Group is built on the idea that great customer service is great business. That's why we're proud members of the Institute of Customer Service and were delighted to be winners of the 2015 KEIBA award for Customer Service and Commitment.

Our Approach

In tax, there's no such thin as a one-size-fits-all service.  With RIFT you get the personal service and attention you need:

  • Every industry, business and situation is different.  You're never just a number to us.
  • We're the only tax company with the ICS ServiceMark for customer service.
  • We match the top household names in customer satisfaction.
  • 92% of customers recommend us to friends and family.

RIFT GuaranteeOur guarantee means you'll never lose a penny

When you claim your tax refund with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money.  So long as you give us full and accurate information, if HMRC disagree with the amount that we've claimed and ask for the money back, we'll pay it.  It won't cost a penny.

Need more help?

Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.

Do I Qualify?

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:00
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, TN25 4BF

Call us on 01233 628648

Want to chat to a member of our team? Why not use our live chat to speak to an online advisor now?

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