Your Questions AnsweredAgent RAF 2.0 FAQs

If you’ve had a tax refund yourself, you know how it works and that people really do need to claim it from HMRC.

Many people are rightly wary of scams or think their employer makes sure they haven't paid too much tax so you can reassure them that you have made a claim and it works.

The quickest way to refer your friends is in the RIFT App or using our online form.

You can also phone, email, FB, Livechat us with your friends email address or mobile number so we can send them an invitation to see if they are due a refund and send you a reward if they claim with us.

Absolutely! We want you to get the credit – and the cash – when they make their claim.

If they can tell us your name and your postcode, mobile or email address then we should be able to see that it was you who sent them our way and make sure that you get paid if they claim. 

Alternatively you can tell them your RIFT reference number so they can quote it to us when they get in touch. That way, you can be sure.

Logging into the app or using the refer a friend form means they get sent a link that includes your reference number so there’s never an issue with that.

You and your friends can also find us on Facebook, and Instagram. Feel free to keep getting the word out by sharing our posts and tagging your friends to let them know they could have a refund claim. 

We pay your referral rewards once the person you referred has made a successful claim with us.

If you think you are missing a payment the first thing to do is check with your friend if they got in touch and started a claim with us. You can also check the progress of all your referrals in the app.

If they’ve started their claim, that’s great news for you both as they’ll be getting a refund and you’ll be getting your reward. As you’ll know from your own claim, the process can take several weeks after they first get in touch with us to get their claim completed and sent to HMRC. As soon as that happens though, you’ll get your payment.

It might be that the person you referred either wasn’t owed anything by HMRC this year, decided not to use RIFT, had already been referred by someone else or didn’t use your reference number when they first got in touch with us.

If they did use the link we sent them, and they’ve had their refund payment but you haven’t got your reward then please get in touch with us right away.

Anyone who uses their own vehicle or public transport to travel to temporary workplaces or Armed Forces postings and training (under 24 months) may be due a tax refund.

You can refer anyone to us that you think we can help. With 1 in 3 UK taxpayers paying too much tax, and over 87% of people who are referred to us being due a refund, there’s a good chance that people you know are missing out on money that could really make a difference.

Start referring your friends today.

Absolutely, please pass our details to anyone you think we can help.

If they’re paying from their own pockets for work travel or other essential expenses, then the odds are good that they’re owed money.

When you refer them we'll send an email with a link to the website where they can check if they are due a refund and read a bit more about RIFT.

In fact, 87% of people referred to RIFT find out they’re owed tax back from HMRC.

When you refer someone to RIFT using app or the refer a friend form, we send them a one-off email or text with a link in it.

When they click that link, we’ll know automatically it was you who referred them.

You and your friends can also find us on Facebook, and Instagram. Feel free to keep getting the word out by sharing our posts and tagging your friends to let them know they could have a refund claim. 

If they decide to phone us instead to check if they’re owed tax back, remind them to tell us who referred them so we can get you your rewards.

If they can tell us your name and your postcode, mobile or email address then we should be able to see that it was you who sent them our way and make sure that you get paid if they claim. 

Once you log in to the app you can use the form to refer people either directly from your phone contacts or by adding their details manually.  

For every friend you refer who makes a claim, we'll pay you £100 for your first successful referral and then £50 for every one after that.

There's no limit to the number of people you can help by referring them to RIFT. 

And that's not all! After you receive your first referral payment you become a VIP and have access to  a choice of monthly rewards.

We’ve made Refer a Friend more rewarding for everyone:

• New Referrers get a £100 reward when their first friend’s claim is completed.
• Existing Referrers are out VIPs and get a choice of flexible rewards and exclusive offers.
  
  

It's simple to get started. 

Just fill out our referral form with your friend's details (name and mobile number or email address) and we'll handle the rest here on the website or in the RIFT app.

We’ll send them a one-off email or SMS to let them know they might have a refund claim with a link to our website where they can check.

If they do claim a refund through us, we'll pay you £100 as a thank-you bonus for your first successful friend and £50 for every one afterwards.

Once you get your first successful referral payment, you become a VIP and can choose a reward each month.

You can track the how all your referrals are progressing in the RIFT app.

There’s not limit to how many people you can send our way and you’ll get a reward for every one who claims.

If you would like to be entered into the prize draw as your VIP reward for the month:

• Open the RIFT app
• Choose the VIP prize draw for your monthly reward 
• Keep an eye on the countdown 
• At the end of month we will contact the winner and pay out the prize

You can only be entered into one of the monthly reward categories each month. This refreshes at the start of the next month.

Please see full Terms and Conditions for all of the details.

It’s easy!

You can refer friends:

• In the RIFT app (either directly from your phone contacts or by adding their details manually.)
• Here on the website
• Over the phone

For every friend you refer who makes a claim, we'll pay you £100 for your first successful referral and then £50 for every one after that.

There's no limit to the number of people you can help by referring them to RIFT. 

And that's not all! After you receive your first referral payment you become a VIP and have access to  a choice of monthly rewards.

Once your friend’s refund is completed, your reward will be paid to you automatically.

You’ll become a VIP referrer once you’ve made at least one successful referral.

Your current status is shown in the RIFT Tax Refund app and we’ll let you know by email when your VIP status is activated.

Once you're a VIP don't forget to choose your monthly reward!

When you're a VIP you'll earn:

• £50 per successful referral
• The choice of a monthly reward including: a prize draw, a scratch card or a voucher 

VIPs can unlock exclusive offers and promotions at different times throughout the year, keep an eye on your email to see what's coming.

Visit the VIP page here on the site or explore the VIP area in the app.

If you're not yet a VIP all you need to do is make one successful referral to join the club.

If you win, your reward will be paid the following Friday:

• Scratchcard wins will be paid into your bank account.
• Vouchers will be emailed to you.
• Prize draw wins will be paid into your bank account.
• You can see the rewards and prizes you've won in the past in the app

We'll pay into the bank account we pay your refunds into and you can which one this is by logging into MyRIFT and checking the Banking Details section.

When you are a VIP you will be able to go into the RIFT Tax Refunds app each month and choose either:

• one free play of a scratchcard, 
• any entry into the cash prize draw 
• a voucher (limited numbers available)

If you win on the scratchcard or are able to choose a voucher, your reward will be paid the following Friday.

If you enter the prize draw, the winner will be selected at the start of the following month,

You can only select one reward per month.

You can track your referrals in the RIFT Tax Refunds app in the Referral Activity. It shows who you’ve referred and their current status.

Yes, your friends also benefit by getting expert support and the best chance at their full tax refund from RIFT.

No there isn't. The more successful referrals you make, the more you earn.

Some of our top referrers have made hundreds of pounds.

Only new customers count as valid referrals. If your friend has claimed with us before, it won’t qualify for a referral reward.

No, this is no longer part of the Refer a Friend offering.

If anyone calls in about it, please raise it with your Team Leader.

If you would like to play the scratchcard as your VIP reward for the month:

• Open the RIFT app
• Choose the VIP scratchcard for your monthly reward 
• Rub away the card with your finger
• See if you've won!

Referrers can only be entered into one of the monthly reward categories each month. This refreshes at the start of the next month.

Please see full Terms and Conditions for all of the details.

If you would like to choose a voucher as your VIP reward for the month:

• Open the RIFT app
• Check if there are still vouchers available (there are only a limited number each month)
• Choose the voucher for your monthly reward 
• We'll email you the voucher at the end of the week

Referrers can only be entered into one of the monthly reward categories each month. This refreshes at the start of the next month.

Please see full Terms and Conditions for all of the details.