Your Questions AnsweredAgent RAF 2.0 FAQs

If you’ve had a tax refund yourself, you’ll know how it all works and that there really is money waiting at HMRC for people to claim it back. As you know, far too many people are still missing out on the tax refunds they're owed, and a quick word from a workmate can make all the difference.

You can tell them about RIFT and how to get in touch with us, but if you use RIFT's Refer a Friend scheme you can even make yourself a little extra money, just for spreading the word. You don't even need to have a claim of your own this year to start earning!

The quickest way to refer your friends is by downloading the RIFT Tax Refunds app or using our online form.

You can also phone, email, FB, Livechat us with your friends email address or mobile number so we can send them an invitation to see if they are due a refund. 

Whether you're the new rookie on the job or the grizzled veteran 2 days from retirement, it's good to have friends to rely on.

Absolutely! Tell them your RIFT reference number we gave you, so they can quote it to us when they get in touch. That way, you can be sure you'll get the credit – and the cash – when they make their claim.

If they forget your number, don't worry. If they can tell us your name and your postcode, mobile or email address then we should be able to see that it was you who sent them our way and make sure that you get paid if they claim. The number just makes it a little easier to be sure we're giving credit where it's due.

Logging into the app or using the refer a friend form means they get sent a link that includes your reference number so there’s never an issue with that.

You and your friends can also find us on Facebook, and Instagram. Feel free to keep getting the word out by sharing our posts and tagging your friends to let them know they could have a refund claim. 

We pay your referral rewards once the person you referred has made a successful claim with us.

The first thing to do is check with your friend if they got in touch and started a claim with us. If they didn’t, you can always encourage them to get started.

It might be that the person you referred either wasn’t owed anything by HMRC this year, decided not to use RIFT, had already been referred by someone else or didn’t use your reference number when they first got in touch with us.

If they’ve started their claim, that’s great news for you both as they’ll be getting a refund and you’ll be getting your reward. As you’ll know from your own claim, the process takes around 10 weeks after they first get in touch with us to getting their refund paid. As soon as they get that refund, though, you’ll get your payment.

If they did use the link we sent them, and they’ve had their refund payment but you haven’t got your reward then please get in touch with us right away.

Anyone who uses their own vehicle or public transport to travel to temporary workplaces or Armed Forces postings (temporary counts as 24 months) may be due a tax refund.

You can refer anyone to us that you think we can help. With 1 in 3 UK taxpayers paying too much tax, and over 87% of people who are referred to us being due a refund, there’s a good chance that people you know are missing out on money that could really make a difference.

Start referring your friends today.

Absolutely, please pass our details to anyone you think we can help.

If they’re paying from their own pockets for work travel or other essential expenses, then the odds are good that they’re owed money. In fact, 87% of people referred to RIFT find out they’re owed tax back from HMRC.

When you refer someone to RIFT, we send them a one-off email or text with a link in it.

When they click that link, we’ll know automatically it was you who referred them. If they decide to phone us instead to check if they’re owed tax back, remind them to tell us who referred them so we can get you your rewards.

Once you log in to the app you can use the form to refer anyone in your contacts.  

For every friend you refer who goes on to make a claim, we'll pay you £100 for your first successful referral and then £50 for every one after that.

There's no limit to the number of people you can pass on to RIFT. 

And that's not all! After you receive your first referral payment you become a VIP and have access to monthly rewards.

Refer a Friend lets you earn rewards for introducing friends, family, or colleagues to RIFT. When they complete a tax refund claim with us, you get a cash reward.

We’ve made Refer a Friend more rewarding for everyone:

• New Referrers get a £100 reward when their first friend’s claim is completed.
• Existing Referrers are out VIPs and get a choice of flexible rewards and exclusive offers.

This is very simple. Just fill out our referral form with your friend's details (name and mobile number or email address) and we'll handle the rest.

We’ll send them a one-off email or SMS to let them know they might have a refund claim with a link to our online form where they can check.

Remember to give them a nudge afterwards to make sure they are contacting us with your reference.

If they do make a refund through us, we'll pay you £100 as a thank-you bonus for your first successful friend and £50 for every one afterwards.

Once you get your first successful referral payment, you become a VIP.

There’s not limit to how many people you can send our way and you’ll get a reward for every one who claims.

87% of people referred to us do turn out to be owed money, so that could be a lot of extra cash in their pockets and yours.

Referrers are entered into the VIP prize draw by selecting as their reward choice for that month, in the RIFT Tax Refunds app.

Referrers can only be entered into one of the monthly reward categories each month. This refreshes at the start of the next month.

The prize draw winner is drawn at the start of the following month and will be notified by an email and a phone call.

Please see full Terms and Conditions for all of the details.

It’s easy!

You can refer friends:

• In the RIFT app using your phone’s contact list
• Through your online account
• Over the phone

Once your friend’s refund is completed, your reward will be paid to you automatically.

You’ll become a VIP referrer once you’ve made at least one successful referral.

Your current status is shown in the RIFT Tax Refund app and we’ll let you know by email when your VIP status is activated.

As a VIP, you’ll unlock exclusive benefits including access to monthly draws and bonus rewards.

Download the RIFT Tax Refunds app today to find out more.

If you win, your reward will be paid the following Friday:

If it is a scratchcard win, it will be paid into your bank account.

If it is a voucher win, it will be emailed to you.

If it a prize draw win, it will be paid into your bank account.

When you are a VIP you will be able to go into the RIFT Tax Refunds app each month and choose one free play of a scratchcard, or to enter the prize draw or select a voucher, if they are still available.

If you win on the scratchcard or are able to choose a voucher, your reward will be paid the following Friday.

If you enter the prize draw, the winner will be selected at the start of the following month,

You can only select one reward per month.

You can track your referrals in the RIFT Tax Refunds app in the Referral Activity. It shows who you’ve referred and their current status.

Yes, your friends also benefit by getting expert support and the best chance at their full tax refund from RIFT.

No there isn't. The more successful referrals you make, the more you earn.

Some of our top referrers have made hundreds of pounds.

Only new customers count as valid referrals. If your friend has claimed with us before, it won’t qualify for a referral reward.

No, this is no longer part of the Refer a Friend offering.

If anyone calls in about it, please raise it with your Team Leader.