Helen Lambkin

Helen has been part of the RIFT family for over 12 years, and for the last 8 years, she’s been serving as our Assistant Operations Manager. She’s the go-to person for making sure the team is fully trained, equipped and supported in all aspects of their work. Helen is also in charge of recruiting for both our Ashford and Varna teams, making sure we bring in the best people.

Helen is always in the thick of things, working on various projects and keeping everything on track day-to-day. She’s also the point of contact for customer queries and training requests. Whenever a customer comes to us with a question or concern about their tax refunds, whether they’re confused about the mileage allowance regulations or any P800 tax calculations they might have received, Helen’s attention to detail and in-depth understanding of finance, accounting and tax law ensure that all their queries are answered and their problems solved.

Outside of work, Helen manages her son’s U11 football team and is the fixture secretary for the club. She loves travelling and exploring new places with her kids whenever she gets the chance.

Helen says: “Detailed knowledge of the UK’s tax system and other financial rules is obviously essential to the work RIFT does – but with so many people still in the dark about the money they’re owed back from HMRC, it’s also incredibly important to offer customers year-round guidance and practical help. With RIFT on your team, you’re never left to fend for yourself dealing with HMRC.”