Amish Shah
Contact Centre Team Leader

Amish Shah

Amish is a Contact Centre Team Leader at RIFT, where he supports the day-to-day delivery of a clear, helpful and reliable service for customers. He plays a key role in developing the team, ensuring advisers feel confident and equipped to provide accurate and empathetic support.

In his role, Amish focuses on coaching and guiding his team so customers receive straightforward answers and a positive experience whenever they get in touch. By improving processes and encouraging best practice, he helps make sure every interaction is handled efficiently and with care.

With over 11 years of experience in customer support, Amish brings a strong understanding of how to build high-performing teams and deliver consistent service. His approach is focused on continuous improvement, making it easier for both his team and customers to navigate what can often feel like a complex process.

Amish says:
“The most rewarding part of my role is seeing my team grow in confidence and knowing that the support I give helps create a better experience for our customers every day.”

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