Rapid Refund
Jump the queue, get 50% paid upfront
Average Claim £3,000
We'll tell you straight away what you're owed
Free to enquire
It's free to find out if you have a claim
No Hidden Costs
All aftercare is included
Laura is a Team Leader in the Contact Centre at RIFT, where she supports her team in delivering a clear, supportive and reliable experience for every customer. She plays an important role in developing advisers, helping them build confidence and provide accurate, empathetic support.
In her role, Laura focuses on coaching and guiding her team so customers receive straightforward answers and a smooth experience when they get in touch. She works to remove barriers, improve processes and promote best practice, ensuring every interaction feels positive and easy to navigate.
With over 16 years of experience in contact centre leadership, Laura brings a strong background in coaching, training and performance management. Her approach is centred on continuous improvement, helping her team grow while ensuring customers feel supported throughout their journey.
Laura says: “I find it really rewarding to see my team grow in confidence and know that the support we provide helps make things easier for our customers. It’s a great feeling knowing we’re helping people claim what they’re owed without added stress.”
RIFTPROD2 - Subscriber