Want another Tax Refund in your wallet?

It's time to claim your 2018/19 tax refund, and the great news is that as a member of the Armed Forces who's claimed with RIFT in the past your next claim will be at the reduced rate of 25%.

With the average family spending going up by £567 in December and the average  RIFT tax refund for MOD customers at £795, it's just what you need to cover the cost of the festive season.


As you've claimed with us before, we just need to know where you've been working and who for since 6th April 2018, as well as how much you've spent and if there's been any change in your personal circumstances.

GET STARTED

How will you spend it?

89% of customers say they wouldn't have time to claim themselves

Think of what a difference that refund could make. We love hearing what people spend their refunds on. Here’s a few favourites of ours this year:

  • An engagement ring for a Valentine’s Day proposal (she said yes!)
  • A mates weekend away to prove once for all if Dave is best on the dancefloor
  • Doing up the nursery ready for a new arrival

That's not all - the average MOD annual refund went up last year to £795 per person, and with costs of travel and expenses having risen further we expect them to be worth more again for 2018/19.

 

How to claim again

Did you know 80% of MOD customers want to claim again with RIFT?

To make your next claim we just need to know:

  • what you've spent on your work, travel and expenses since we made your last claim for you.
  • if your employment status has changed since your last claim?
  • if you've started or stopped receiving any income from additional sources since your last claim

Over 1,000 MOD customers have already started updating the information in their MyRIFT accounts, staking out their place in the 2018/19 refund queue.

Being short of time shouldn't mean being short of money, so you can give us your info in whichever way is most convenient for you:

  • By updating your MyRIFT account
  • By calling us on 01233 628648
  • By filling in the paper claim pack that we'll send you in the post

RIFT Refunds 2018

97% of MOD customers say claming with RIFT is easy

Being HMRC agents means we don't wait in the queue, and neither do you.

  • You’ll get through to us in 24 secs - much quicker than the 10 mins and 53 secs you’d be spending on hold to HMRC!**
  • We can answer 75% of customer tax queries in one call.
  • Our custom software handles all your mileage, route and ticket calculations instantly

Having RIFT make your claim not only getting your money back in your wallet, you also get weeks of time to spend however you like.

  • We spend over 5,000 hours on the phone to HMRC for our customers a year
  • We make over 63,000 calls to HMRC
  • We handle over 125,000 pieces of post and 32,000 emails
  • Our tax specialists are kept up to date on 1088 pages of HMRC rules and regulations

RIFT Experts get you more

93% say trusting RIFT expertise gives them peace of mind

Last year our 89% of our customers told us that we claimed more them than they could have got themselves, and 82% thought that making a claim themselves is too complicated and high risk.

 

Don't miss out

RIFT Experts save you time

Don't let being short of time leave you short of money!

Just leave it to us to sort out getting you back what you’re owed. It’s what we’re here for and using RIFT is so much easier and faster than doing it yourself.

  • 91% say of our customers say “RIFT do all the hard work” for them
  • 97% say RIFT make it easy for me
  • 95% say using a company gives reassurance that everything is done right

Just think – all that cash back and all that time to spend it in.

Need help?

Have a question about MyRIFT or need help logging in?

Use our Live Chat option to chat to an advisor online or call us on 01233 628648 – we’re here to help.

For more help you can read our MyRIFT FAQs below.

You'll need a MyRIFT account to hold all the information needed to make your tax refund claim with us. It's free to set up and it's the easiest way to update your info, track your documents and make your claim.

New to RIFT

If you're new to RIFT and wanting to get your claim started, have checked that you're due a refund by answering the 4 simple questions, and filled in your name, email address and created a password then you've already created your account. You should also have received a Welcome to RIFT email that contains more information about what happens next and has all the links you need.

Login page to continue updating your information.

If you need to reset your password, you can do that from the login page.

If you need any help, give us a call on 01233 628648 or use the Live Chat to talk to one of our Customer Service Team.

Returning to RIFT

If you've claimed with us before using a paper Refund Pack or Forms by Phone and not yet set up your MyRIFT account then get in touch by calling 01233 628648 or using the Live Chat below and we can get your account created and make it easier for you to claim this year.

Once you're logged in you'll be able to fill in your personal details, work locations, expense details and upload relevant documents. It's everything you're used to doing when making a claim with RIFT, but much quicker and easier now. You can also track the progress of your claim whenever, and wherever, you want to.

Once you are happy you have uploaded all the necessary information, press submit and we will take it from there!

You can call or Live Chat with us us 8.30am to 8.30pm Monday to Friday and 9.30am to 1.30pm Saturday.

Outside of these time you can send us an email to info@riftrefunds.co.uk  or go to our Facebook page and send us a private message

If you're already a RIFT customer and have given us information online before then you'll have done that using your MyRIFT account. If you can remember your login details, you can sign, update your info for this year, upload your documents and get started right away.

Visit the Login Page

It might be a year or more since you last used your MyRIFT account, so if you can't remember the details (email and password) you used to set it up just get in touch using the Live Chat here on the site, call 01233 628648 or drop us an email to info@riftrefund.co.uk and we'll get it all reset and ready for you to use again.

If you've claimed with us before using a paper Refund Pack or Forms by Phone and not yet set up your MyRIFT account then get in touch and we can get your account created and make it easier for you to claim this year.

If you're not sure if you've got an account get in touch and we can check for you. If you have, we'll help you get started, if not, we'll get you set up.

You can call or Live Chat with us us 8.30am to 8.30pm Monday to Friday and 9.30am to 1.30pm Saturday.

Outside of these time you can send us an email to info@riftrefunds.co.uk  or go to our Facebook page and send us a private message

If you forget your password for your MyRIFT account, look below the log in button and you'll see a helpful link to ‘reset your password’.

Click the link, enter the email address you use to login to your MyRIFT account and we will email you a link to reset your password.

Once you get the email, open it and click the link which will take you a page where you'll be asked to create, and then confirm, the new password you want.

Press ‘change password’ and you will be taken to the homepage of your MyRIFT account.

If you can't remember the email address you used when setting up your account, or need help with anything else, please give us a call on 01233 628648 or use the Live Chat below and we can get you all set up.

If your email address has changed since you set up your account, or if you want to use a different email address for any reason then it's easy to update.

If you still have access to your old email account, use it to login and then you'll be able to update your email address on your MyRIFT Personal Dashboard.

If you no longer have access to your old email address, or can't remember it, and need us to update your account to your new address then give us a call on 01233 628648 or use Live Chat and our team will be happy to get it all sorted out for you.

 

There are a couple of reasons that you may have a MyRIFT account and not realise it.

Account created a long time ago

The most common is that you set one up when you first made an enquiry to RIFT, and that could have been quite a while ago. If you answered the 4 questions on our website to see if you were due a refund you would have been given the option to set up your account. Do you remember filling in your name, email address and creating a password? If so that's when it was set up and you would have also recevied a confirmation email.

If you have an account already, and can remember the details you gave when it was created, you can use them to login, reset your password or update your email, and then continue with your claim online.

If you aren't sure of any of the details you used and need us to reset them, give us a call on 01233 628648 or use Live Chat and our Customer Service Team can help you.

Account created for you by Customer Services and never needed

If you made a claim with us over the phone one of our Customer Service Team may have asked you if you would like them to set an account up for you to use. If they did this then you would have been sent an email with instructions on how complete the set up and create your password and confirm login details, but if this was it the case it was probably more than a year ago now.

What this means is that the account is sitting there in the system, even if you never needed to use it.

It's easy to get it reactivated so that you can update your info, upload your documents and track the progress of your claim this year, though.If you do still have the set up email, you can follow the instructions but it's probably easier to just give us a  quick call on 01233 628648 or use Live Chat and we can get it all working for you.

You can call or Live Chat with us us 8.30am to 8.30pm Monday to Friday and 9.30am to 1.30pm Saturday.

Outside of these time you can send us an email to info@riftrefunds.co.uk  or go to our Facebook page and send us a private message

 

If you're having trouble logging in and need to check the email address you used to set up your account, simply give us a quick call on 01233 628648 or use the Live Chat and our we'll be able to quickly check for you.

Once you know, you can log in and carry on, or if you'd like to update the email on the account then we can do that for you there and then.

You can call or Live Chat with us us 8.30am to 8.30pm Monday to Friday and 9.30am to 1.30pm Saturday.

Outside of these time you can send us an email to info@riftrefunds.co.uk  or go to our Facebook page and send us a private message.


            

 

Claiming again

What happens next?

Just like last time, once we have your info we'll be able to calculate exactly what you're owed, send you the total to approve and submit it to HMRC for you. If you have any questions you can call us on 01233 628648, message us on Facebook, contact us via Live Chat or email us at info@RIFTrefunds.co.uk

RIFT Guarantee

Our guarantee means you'll never lose a penny​

When you claim your tax refund with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money. So long as you give us full and accurate information, if HMRC disagree with the amount that we’ve claimed and ask for the money back, we’ll pay it. It won’t cost you a penny.

Learn More

Need more help?

Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.

Do I Qualify?

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ

Call us on 01233 628648

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