Why customers come back
11th April 2019
Every year, more and more people come back to RIFT for their annual tax refunds and Self Assessment tax returns. In fact, we’ve helped over 400,000 people with their refunds enquiries since we set out in 1999.
Before the new tax year even started, 54% of our existing customers who’d received their claim packs had already got back in touch to get their next claim started. If you’re looking to reserve your place in the refund queue, there’s no time to waste. The average tax refund went up by an impressive 9% last year. What’s more, we can claim back tax from up to 4 years ago, so even if you’ve missed out before there’s still a chance to make up for previous years.
RIFT is all about offering great customer service. We’ve got the highest satisfaction ratings in the tax refund services sector, and we’re working hard to keep it that way.
RIFT Customer Satisfaction Amongst Highest in the Country
Even beyond the tax field, RIFT is still holding its head up. At a time when customer satisfaction scores are dropping all over the UK, we’re doing better than ever.
In fact, despite this being the 3rd consecutive year of dropping scores for British businesses, over 90% of you are still scoring our services at 8.7 out of 10 or higher.
To put that in perspective, it means RIFT ranks up there with the very top names in the UK. We’re streets ahead of most of the country’s most popular businesses, and hot on the heels of all-time top-tier heavyweights like Amazon, Nationwide and Netflix! These are businesses known all over the world for their first-rate customer service, and RIFT is proud to stand shoulder-to-shoulder alongside them in our commitment to you.
Happy Customers Tell Their Friends
We love it when happy customers come back to us each year for their tax refunds – and we love it even more when they bring friends!
60% of you have recommended RIFT to mates, colleagues and family – earning cash rewards and amazing prizes through our Refer A Friend scheme. Top reasons you give for coming back include:
- Bigger, faster refunds.
- All-inclusive aftercare at no extra cost.
- Our unique RIFT Guarantee, protecting your money and you.
RIFT: Always Right On The Money
The RIFT Guarantee’s worth a special mention here. Getting caught on the wrong end of an HMRC enquiry can be a nightmare if you’re not prepared. Our guarantee means that, even if the sky fell in and the taxman demanded some of your money back, you’re protected.
As long as you’ve played fair with the information you’ve given us, we’d pay the taxman back ourselves at no cost to you! We never claim for anything you’re not 100% entitled to, and we always back it up with proof. In the last month alone, we’ve protected £60,000 of our customers’ refund money by setting HMRC straight when they’d got it wrong.
Don’t take our word for it – take a look at our Trust Pilot scores to see what our customers are saying about us. Here are just a handful to give you a taster:
- “Fantastic service! Easy to contact and required very little work from my side! Would definitely recommend again!”
- “I found the whole experience very easy. Rift did everything for me and within no time the rebate was in my bank. Very happy.”
- “RIFT was amazing. Very helpful, everyone at RIFT was extremely polite and so professional when speaking to them on the phone. My tax refund came through so quick, thanks to the RIFT TEAM. Couldn’t ask for a better company to help file my tax refund, always keeping me informed and updated every step of the way. I’ll be using RIFT to file my tax return from now on. So a big thank-you once again to everyone at RIFT you’ve made me very happy and a proud customer.”
- “Absolutely over the moon with how I was dealt with as a customer. Very satisfied.”
- “The most notable thing about my experience with Rift is how supportive the staff are. I was talked patiently through the whole process and any reservations I had weren't dismissed but explained. The after care is also very good. They state outright that if anything happens or you receive unusual mail simply call them and they fix it or talk you through it. Excellent company.”
Behind every RIFT tax rebate, there’s a story – and some of them are truly special. Here are a few of our favourites:
- An MOD customer spent his refund in celebration of his young daughter getting the all-clear after having been diagnosed with a brain tumour 2 years ago. Overcoming facial palsy and learning to walk again, she had 2 strokes and was in a coma for 3 months. She also had to abandon school, and had been too ill to go on holiday since the diagnosis. Thankfully, she has finally been able to start back at school, and the refund meant the family could set about booking their trip to Florida.
- A customer found himself in the awful position of being homeless just before Christmas. We worked tirelessly to solve his problems and arranged for RIFT to pay his refund to him in advance, putting a roof over his head for the winter months.
- A customer came to us when he discovered he’d been using a fraudulent accountant. They’d left him owing HMRC £20,000 and he was on the verge of bankruptcy. We worked very closely with this customer, tracked down all his income, got his tax returns up-to-date and managed to reduce that debt to just £6,000. We continue to work hard to reduce it further, with the hope of clearing it completely and avoiding bankruptcy altogether.
RIFT are the UK’s leading tax experts for a reason: we put our expertise at your service. Give us a call or email to see what we can do for you. From tax refunds to Self Assessment, you’re better off with RIFT.